•  Focusing on detail, accuracy, and speed in processing and transacting new, renewal, endorsement, and cancellation documents for all types of commercial and personal lines products.
•  Providing exemplary service on many specialty teams and projects, including marine policies, branch onboarding, carrier rollovers, premium finance backup, and quality control support.
• Self-starting and ability to stay on task required in working outside of a traditional office environment.
• Maintaining a consistently low error ratio while regularly exceeding processing quotas.
• Proficient in AppliedEPIC and various Microsoft systems.

Promoted from Processing Associate to Personal Lines Processing Coordinator in 2016.

Promoted from Personal Lines Processing Coordinator to Commercial Lines Processing Coordinator in 2019.

• Installing and configuring content management systems and associated modules and templates for small business clients.
• Consulting on, generating, and integrating social media solutions with traditional web content.
• Maintaining accurate records to keep projects on or below budget.
• Gaining project management skills by overseeing development from initial design through to site launch.
• Utilizing my attention to detail to ensure all projects are fully W3C compliant.

• Reliably and punctually delivered 150+ daily copies of Vancouver Sun, Province, and National Post newspapers.
• Kept thorough delivery, billing, cost, and route list records for all customers.
• Politely and effectively resolved customer concerns.

Received a promotion to assistant drop-site manager in 2004 which entailed, in addition to my existing tasks:

• Unloaded and distributed newspaper bundles and route lists for 75 routes.
• Dispensed delivery supplies and maintained records for such.
• Handled second-tier support for customer complaints.